Frequently Asked Questions
Everything you need to know about our designer homeware and services.
What is the standard shipping time for Alessi products?
Standard shipping typically takes 3-7 business days within the continental United States. For international orders, delivery times vary between 10-15 business days depending on customs processing.
Are Alessi products covered by a warranty?
Yes, all Alessi products are covered by a 2-year warranty against manufacturing defects. Please retain your proof of purchase to facilitate any warranty claims.
What is your return policy for home decor items?
We offer a 30-day return policy for unused items in their original packaging. Please note that for hygiene reasons, certain kitchenware items cannot be returned once the seal is broken.
How should I care for my Alessi stainless steel items?
To maintain the mirror polish of your stainless steel items, we recommend hand washing with a mild detergent and drying immediately with a soft cloth to prevent water spots.
Do you offer replacement parts for coffee makers and kettles?
Yes, we stock a variety of replacement parts including gaskets, filters, and bird whistles for our iconic kettles. You can find these in the 'Accessories' section of our website.
Which payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital payment options like PayPal, Apple Pay, and Google Pay.